Excelsior Solutions Consultancy Ltd Website, Privacy and Cookie Policy

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE. BY USING THIS SITE, YOU CONFIRM THAT YOU ACCEPT THESE TERMS AND CONDITIONS AND AGREE TO COMPLY WITH THEM.

This website, privacy and cookie policy sets out how we, Excelsior Solutions Consultancy Ltd, processes your personal data. We are committed to protecting and respecting your privacy and all data captured is held in accordance with the requirements of the Data protection Act 2018

Excelsior Solutions Consultancy Ltd, incorporated in England and Wales under company number 12770995 and the registered office is 21 Pitcairn Crescent, Torquay, Devon, TQ2 7GL, is the data controller.

Part 1 – Website Policy

Accessing our sites

Our sites are made available free of charge.

We do not guarantee that our sites, or any content on them, will always be available or be uninterrupted. Access to our sites is permitted on a temporary basis. We may suspend, withdraw, discontinue, or change all or any part of our sites without notice. We will not be liable to you if for any reason our sites are unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our sites.

You are also responsible for ensuring that all persons who access our sites through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our sites, and in the material published on them. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our sites for your personal use and you may draw the attention of others within your organisation to content posted on our sites.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our sites must always be acknowledged.

You must not use any part of the content on our sites for commercial purposes without obtaining a license to do so from us or our licensors.

If you print off, copy or download any part of our sites in breach of these Terms of Website Use, your right to use our sites will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Viruses

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful.

You must not attempt to gain unauthorised access to our site, the server on which our site is stored, or any server, computer or database connected to our site.

You must not attack any of our site via a denial-of- service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use any or all our site will cease immediately.

Linking to our sites

You may not establish a link to any of our site from another website or document without our prior written consent.

We reserve the right to withdraw any written linking permissions given hereunder without notice.

Third party links and resources in our sites

Where our sites contain links to other sites and resources provided by third parties, these links are provided for your information only.

We have no control over the contents of those sites or resources.

Changes to these terms

We may revise these Terms of Website Use at any time by amending this page. Please check this page from time to time to take notice of any changes, as they are binding on you.

Changes to our sites

We may update our sites from time to time and may change the content at any time. However, please note that any of the content on our sites may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that our sites, or any content on it, will be free from errors or omissions.

Part 2 – Privacy Policy

Any requests about your personal data or queries about how we handle it you can contact us by emailing info@exclesiorsolutionsconsultancyltd.co.uk or by post to the registered office.

We will process your personal data in accordance with the services provided and the lawful bases identified in the chart below:-

The legal basis on which we rely are:

Consent

For opt in email marketing and for passing data to third parties we will use consent.

This maybe an opt-in tick box, or submission of an email address for marketing purposes.

It will be clear what your data is being used for and provide a link to our privacy policy. You can change your mind at any time and opt out.

Contract

Processing of your personal data is necessary for us to undergo the administration of the pre-contract and contractual relationship between ourselves and clients to fulfil a contract.

Legitimate interests

We will use legitimate interests to send occasional marketing by post or email based on segmentation and profiling to send relevant targeted information. Our legitimate interests are to communicate with our customers and other businesses to keep them informed, to grow our business and promote best practice in the marketing industry.

We do not disclose information about identifiable individuals to our advertisers.

If at any point you would like to opt-out of receiving communications from us or would like

to change the channels (such as email or post) that we use to contact you, please notify us at info@excelsiorsolutionsconsultancy.co.uk or by post at the registered address for the attention of the Legal Department.

Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company, and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may disclose your personal information to third parties:

If we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

If we or substantially all of our assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of Excelsior Solutions Consultancy Ltd, our customers, or others. This includes exchanging information with other companies and organisation for the purposes of fraud protection and credit risk reduction.

Retention periods

Personal data is kept in relation with the services for which it was collected for an appropriate period of time and in accordance with our data retention policy.  A copy of this policy can be obtained by emailing info@excelsiorsolutionsconsultancy.co.uk

The personal data used for marketing, will be kept for as long as we are able to market to you and if you withdraw your consent or opt-out of marketing communications, we will keep your contact details only to ensure that we do not contact you again for marketing purposes.

Data subject’s rights

You have rights in respect of your personal data. If you wish to exercise any of these rights, you need to contact info@excelsiorsolutionsconsultancy.co.uk or by post to the registered address for the attention of the Legal Department and make the request in writing. Confirmation of identity will be required via photo ID and a utility bill.

The following rights can be exercised at any time any request may take up to 28 days from written confirmation and completion of identity check:

• Right to be informed
• Right of access
• Right to rectification
• Right to erasure
• Right to restrict processing
• Right to object
• Legitimate interests/legal task
• Direct marketing
• Scientific/historical research and statistics

Processing based on consent

You have the right to withdraw consent for processing personal data at any time without reason. You can opt-out by using the unsubscribe/opt-out in any marketing we send you and you can contact us using the contact details above.

Part 3 – Cookie Policy

We are committed to protecting and respecting your privacy.

This Policy identifies the processes that may result in data being collected about when using our website, your agreement to our website privacy and cookie policy gives us the right to collect that information.

IP address

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and   to report aggregate information to our advertisers.  This is statistical data about our users’ browsing actions and patterns and does not identify any individual.

Website cookies and link tracking

Our sites use cookies to distinguish you from other users of our sites.  This helps us to provide you with a good experience when you browse our sites and allows improvements to the website.  By continuing to browse our sites, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree.  Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

Strictly necessary cookies.  These are cookies that are required for the   operation of our sites. They include, for example, cookies that enable you to log into secure areas of our sites, use a shopping cart or make use of e-billing services.

Analytical/performance cookies.  They allow us to recognise and count the number of visitors and to see how visitors move around our sites when they are using it.  This helps us to improve the way our sites work, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies.  These are used to recognise you when you return to our sites. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies.  These cookies record your visit to our sites, the pages you have visited and the links you have followed.  We will use this information to make our sites and the advertising displayed on it more relevant to your interests.  We may also share this information with third parties for this purpose.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control.  These cookies are likely to be analytical/performance cookies or targeting cookies.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.  However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our sites.